Best Shopify Customer Support Apps | Shopify Live Chat

Best Shopify Customer Support Apps | Shopify Live Chat

Shopify-Customer-Support

Shopify Customer Support Apps

Shopify Customer Support | You’re a busy bourgeois running your eCommerce business, and researching the most effective Shopify client support apps you’ll use to optimize your Shopify store is time-consuming. So, we have a tendency to take the freedom of doing this legwork for you.

These apps can assist you to deliver high-notch support for your customers that successively can help you fetch repeat customers and build whole evangelists.

By observing the app store rating, the number of reviews, the app’s top features, and alternative subjective parameters, we’ve curated the best Shopify customer service apps. we have a tendency to hope this will assist you in your analysis to choose the most effective app for your store.

1. Tidio Live Chat | Shopify Customer Support

Key Options of the App:

Tidio may be a nice client service tool to assist eCommerce firms to have higher conversations with their customers. you’ll be able to use Tidio to attach together with your customers and solve their queries in a very timely and economical manner. It’s equipped with the features to help your agents manage customer support better.

Shopify-Customer-Support

Pros:

  • Tidio allows you & your team to observe conversations from live chat, messenger, and emails from one screen.
  • Tidio’s live chat allows you to connect with guests in a period of time through customizable widgets.
  • You’ll be able to additionally automatise the foremost frequently asked queries by your clients serving to your agents save time.
  • Tidio has integrations with the highest business package that you’ll be victimization in your daily workflow.

Cons:

  • Tidio isn’t a tool keeping solely eCommerce store house owners in mind. this implies your specific set of necessities can’t be met by using this tool.
  • You can’t manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio.
  • You can’t read messages from multiple properties on one Tidio tab, this might be very inconvenient if you’re managing multiple eCommerce stores.
  • Tidio’s ‘Communicator plan’ starts from $18/month however with an extra fee needed for each additional user, this might calculate to be quite expensive.

2. DelightChat | Shopify Customer Support

Key Options of the App:

DelightChat is an eCommerce client support package engineered for SME brands that modify them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that permits you to manage your store’s support & painlessly resolve customer queries – all from one screen.

Shopify-Customer-Support

Pros:

  • DelightChat enables you to reply to customer queries & collaborate together with your team, all from a single screen.
  • It integrates with live chat, email, Facebook (comments), WhatsApp & Instagram in order that you’ll be able to track & resolve queries from totally different channels effortlessly.
  • DelightChat offers a great price for cash being considerably cheaper than the opposite choices on this list.
  • DelightChat has powerful automation and self-serve options that’ll resolve repetitive queries. permitting your team to specialise in other tasks.
  • Most importantly, you’ll be able to collaborate together with your team right at intervals with the app itself. there’s no have to be compelled to toggle between tabs, which results in a loss in productivity & loss of labour hours.

Cons:

  • For now, DelightChat solely integrates with Shopify that enabling it to access your Shopify admin dashboard data.
  • However, it’ll soon be offered for differents with other eCommerce platforms like BigCommerce, WooCommerce & Magento.
  • DelightChat may be a comparatively newer player within the market.
  • DelightChat has a conversation-based evaluation. therefore it’s going to not be the proper match if you favour a package with a per-user pricing model.

3. WhatsApp Chat + Abandoned Cart

Key Options of the App:

SuperLemon maybe a WhatsApp plugin for Shopify stores. It permits you to supply fast & easy Whatsapp client support service, increase referral sales and send automatic & manual abandoned cart recovery, order and delivery notifications and so on.

Shopify-Customer-Support

Pros:

  • Their live chat button is a quick and simple thanks to initiating a talk between you and your customer via WhatsApp.
  • You’ll be able to send order confirmation & delivery updates, fire feedback or reviews, and have interaction together with your paying customers on WhatsApp.
  • It allows you to send template-based abandoned cart recovery messages to your clients.
  • It’s extraordinarily affordable. it’s simply 2 plans – a free one and another beginning at $10/month.

Cons:

  • You’ll be able to solely manage support on Whatsapp and not alternative channels like Email, Instagram, Facebook and so on.
  • It doesn’t provide any advanced team collaboration features.
  • Recent reviews counsel that it can take your time to induce a response from customer service and find your queries resolved.

4. Gorgias ‑ Live Chat & Helpdesk

Key Options of the App:

Gorgias could be a client service facilitate table designed for eCommerce stores. They integrate with Shopify, BigCommerce & WooCommerce. they need a good integration with Shopify that helps support agents to deliver great customer support seamlessly.

Shopify Live Chat

Pros:

  • Gorgias has deep integration with Shopify that permits you to drag customer information right into the dashboard. Additionally, it additionally helps in modifying an order, initiating refunds, and a spread of things that you simply otherwise ought to visit the Shopify admin dashboard to execute.
  • You’ll use custom tags and use them to tag conversations for future reference in Gorgias.
  • Gorgias integrates with most of the channels wherever you’ll receive a support question like email, Facebook, Instagram, and so on
  • You’ll produce extremely custom-built Macros to automatize replies to commonly asked questions.
  • Finally, they need intent-detection, that permits you to sight client intents like shipping, refund, exchange, and lots of others. you’ll then found out automatic replies or route the tickets with tags.

Cons:

  • Gorgias isn’t terribly straightforward to use. There’s a steep learning curve to draw value out of the merchandise properly.
  • It’s very expensive. The arrange of all the options prices are $750/month with a cap of 6000 tickets/month.
  • Collaboration isn’t significantly straightforward on Gorgias. It’s troublesome to hand over a spoken communication to a special support rep or raise somebody for facilitating once you want it. you may find yourself exploiting another internal chat tool to collaborate among your team.
  • Whereas this is often a lot of right down to personal preference, plenty of consumers say that Gorgias is more of a ticketing system than a conversation tool. In 2021, store homeowners like to converse with their customers as critical treating them like lifeless tickets.

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